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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Tutor No-shows


No-shows are when a tutor does not show up for the tutoring session within the first 15 minutes of the start time. Tutor no-shows will NOT be counted toward the total number of tutoring hours. 

If the member experiences a no-show where the tutor does not show up for the session within 15 minutes, please fill out the Tutor No-show form below or contact Member Services at 1-833-552-3876 (TTY 711).

TUTOR NO-SHOW FORM

If you need assistance filling out this form, please call Member Services at 1-833-552-3876 (TTY 711).

This form will send your message to Carolina Complete Health as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Carolina Complete Health through email, you accept the risks associated thereof. Carolina Complete Health does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your protected health information (PHI), please send us a message through the Secure Member Portal or Provider Portal, or you can call us at 1-833-552-3876 (TTY: 711) to speak directly to a member service representative.