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Long-Term Services and Supports (LTSS)

At Carolina Complete Health, we are here to support you with Long-Term Services and Supports (LTSS). It is a Medicaid program for those who need a more hands-on, flexible, and custom care plan. With LTSS, we are giving our members more control over their health and the care they receive.

Every year, millions of Medicaid enrollees of all ages use and rely on LTSS, from supported employment to personal care services.

The Value of LTSS

Here are some of the ways LTSS takes care of members:

Note: These benefits and services vary based on specific insurance plans and your health assessment.

If you think you may qualify for LTSS Care Management or if you are interested in learning more, please contact Member Services at 1-833-552-3876 (TTY: 711).

Using Your Plan

Once you are enrolled in LTSS Care Management you will:

  • Get a welcome call to talk about your care needs.
  • Go through a health assessment to help build your plan.
  • Get access to all your benefits.
  • Feel more confident and comfortable with your care.


Caregiver Resources

We know how hard it can be to be a caregiver. That is why we have a care team dedicated to making your life easier. From educational resources to support groups to a customized care plan, our team is here to answer your questions and help you every step of the way.


Member Services: 1-833-552-3876 (TTY: 711)
Available Monday-Saturday 7 AM - 6 PM EST

Nurse Advice Line: 1-833-552-3876 (TTY: 711)
Call our free 24/7 nurse advice line for help with your health-related problems or questions.