Welcome to Carolina Complete Health
At Carolina Complete Health, we’ve got you and your family covered with the Medicaid benefits you need – from doctor visits and hospitalization to preventive services and prescription drug coverage.
Leading the Way to Better Healthcare
What makes Carolina Complete Health different is that we are a provider-led Medicaid plan with doctors and other providers guiding how we deliver the high-quality, coordinated care you and your family needs. Read More...
Commitment to Community
Carolina Complete Health’s mission is to transform the health of the community, one person at a time. With offices in Charlotte, Durham, and Wilmington, our dedicated team of doctors, nurses, social workers, and customer service representatives are committed to improving health in North Carolina, because we live here too.
Behavioral Health Crisis Line
If you are experiencing a behavioral or mental health crisis, please call 1-855-798-7093. Carolina Complete Health has clinicians available to speak with you 24 hours a day, seven days a week. They can connect you to the support you need to help you feel better. If you are in danger or need immediate medical attention, please call 911.
Member ID Card Update
Please make sure you are using the most recent Member ID Card that you received from Carolina Complete Health. It will have the correct benefits and primary care provider listed on the card. We are aware that members who have Medicaid benefits recently received an ID Card that incorrectly listed NC Health Choice as their benefit, and these members will receive a correct ID Card by July 10. You can continue to see your providers. If you have any questions or believe there is an error on the Member ID Card, please contact us at 1-833-552-3876.