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Statement of Non-Discrimination

Carolina Complete Health complies with applicable Federal civil rights laws and does not discriminate on the basis of health status or need for services, race, color, national origin, age, disability, sex, ancestry, spousal orientation and/or gender identity. Carolina Complete Health does not exclude people or treat them differently because health status or need for services, race, color, national origin, age, disability, sex, ancestry, spousal orientation and/or gender identity.

Carolina Complete Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    •     Qualified interpreters
    • Information written in other languages

If you need these services, contact Carolina Complete Health at 1-833-552-3876 (TTY: 711).

If you believe that Carolina Complete Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Carolina Complete Health Grievance Coordinator
10101 David Taylor Drive, Suite 300
Charlotte, NC 28262
1-833-552-3876 (TTY: 711)
Fax: 1-833-318-7256

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Carolina Complete Health is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue SW., Room 509F, HHH Building

Washington, DC 20201

Phone: 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.