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Statement of Non-Discrimination

Carolina Complete Health complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, gender identity or expression, or sexual orientation. Carolina Complete Health does not exclude people or treat them differently because of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, gender, gender identity or expression, or sexual orientation.

Carolina Complete Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, call 1-833-552-3876 (TTY/TDD 1-833-552-3876).

If you believe that Carolina Complete Health has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, or sex, you can file a grievance with:

Carolina Complete Health Grievance Coordinator
10101 David Taylor Drive, Suite 300
Charlotte, NC 28262
1-833-552-3876 (TTY: 711)
Fax: 1-833-318-7256

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Complaint forms are available at hhs.gov/ocr/office/file/index.html.