For Members
Carolina Complete Health is committed to providing our members with the resources they need to ensure the best possible care. In this section, we provide information and resources. This includes the member handbook, forms, and more.
If you need help understanding any of the information, please call us at 1-833-552-3876 (TTY 711).
Don’t forget, you also have access to helpful tools through your Carolina Complete Health online account.
Attend a Virtual Member Information Meeting
Carolina Complete Health will host live Virtual Member Information meetings, open to all members, once a month in English and once every other month in Spanish. To attend a member information meeting, please register using the links below. We look forward to seeing you there.
At our Membe Information Meeting, you’ll learn about:
- Member Benefits and how to use them
- Value-Added Services
- Member materials such as Member Handbooks, Member ID Card, and My Health Pays® Rewards Card
- Where and How to Get Care
- Care Management programs
- Upcoming Member Events
- Who to contact when you have questions or need help
English Information Meeting
- Tuesday, August 6, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Thursday, August 22, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Tuesday, September 3, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Thursday, September 19, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Thursday, October 10, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Tuesday, October 22, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Thursday, November 7, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Tuesday, November 19, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Thursday, December 5, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Tuesday, December 17, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
Spanish Information Meeting
- Thursday, August 29, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, September 26, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, October 24, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, November 21, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, December 19, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
Member Quick Links
The Interoperability and Patient Access Rule
You are now able to view your health information from a third-party app on a mobile device or PC! Check out the Interoperability Page to learn more.
Let Your Voice Be Heard and Earn Up to $300!*
Join the Member Advisory Committee and earn $75 for each meeting you attend! You will meet with other members four times a year and provide feedback on how Carolina Complete Health can improve your health plan.
*Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.