For Members
Carolina Complete Health is committed to providing our members with the resources they need to ensure the best possible care. In this section, we provide information and resources. This includes the member handbook, forms, and more.
If you need help understanding any of the information, please call us at 1-833-552-3876 (TTY: 711).
Don’t forget, you also have access to helpful tools through your Carolina Complete Health online account.
Attend a New Member Virtual Orientation
Carolina Complete Health will host live Virtual Member Orientation sessions, open to all members, once a month in English and once every other month in Spanish. To attend a live orientation session, please register using the links below. We look forward to seeing you there.
At our Member Orientation, you’ll learn about:
- Member Benefits and how to use them
- Value-Added Services
- Member materials such as Member Handbooks, Member ID Card, and My Health Pays® Rewards Card
- Where and How to Get Care
- Care Management programs
- Upcoming Member Events
- Who to contact when you have questions or need help
- October 11 at 9:00 AM EST – Click Here to Register
- November 8 at 9:00 AM EST – Click Here to Register
- December 13 at 9:00 AM EST – Click Here to Register
Spanish Orientation Schedule
- November 8 at 10:00 AM EST – Click Here to Register
Let Your Voice Be Heard and Earn Up to $300!*
Join the Member Advisory Committee and earn $75 for each meeting you attend! You will meet with other members four times a year and provide feedback on how Carolina Complete Health can improve your health plan.
*Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.
The Interoperability and Patient Access Rule
You are now able to view your health information from a third-party app on a mobile device or PC! Check out the Interoperability Page to learn more.
