For Members
Carolina Complete Health is committed to providing our members with the resources they need to ensure the best possible care. In this section, we provide information and resources. This includes the member handbook, forms, and more.
If you need help understanding any of the information, please call us at 1-833-552-3876 (TTY 711).
Don’t forget, you also have access to helpful tools through your Carolina Complete Health online account.
Attend a New Member Virtual Orientation
Carolina Complete Health will host live Virtual Member Orientation sessions, open to all members, once a month in English and once every other month in Spanish. To attend a live orientation session, please register using the links below. We look forward to seeing you there.
At our Member Orientation, you’ll learn about:
- Member Benefits and how to use them
- Value-Added Services
- Member materials such as Member Handbooks, Member ID Card, and My Health Pays® Rewards Card
- Where and How to Get Care
- Care Management programs
- Upcoming Member Events
- Who to contact when you have questions or need help
English Orientation Schedule
- Tuesday, April 23, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Thursday, May 9, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Tuesday, May 21, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Tuesday, June 11, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Thursday, June 20, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Thursday, July 11, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Tuesday, July 23, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Tuesday, August 6, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Thursday, August 22, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Tuesday, September 3, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Thursday, September 19, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Thursday, October 10, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Tuesday, October 22, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Thursday, November 7, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Tuesday, November 19, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
- Thursday, December 5, 2024 - 5:30 - 6:30 p.m. - Click Here to Register!
- Tuesday, December 17, 2024 - 12:00 - 1:00 p.m. - Click Here to Register!
Spanish Orientation Schedule
- Thursday, April 25, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, May 30, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, June 27, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, July 25, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, August 29, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, September 26, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, October 24, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, November 21, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
- Thursday, December 19, 2024 - 10:00 - 11:00 a.m. - Click Here to Register!
Member Quick Links
The Interoperability and Patient Access Rule
You are now able to view your health information from a third-party app on a mobile device or PC! Check out the Interoperability Page to learn more.
Let Your Voice Be Heard and Earn Up to $300!*
Join the Member Advisory Committee and earn $75 for each meeting you attend! You will meet with other members four times a year and provide feedback on how Carolina Complete Health can improve your health plan.
*Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.