Language Services
You have the right to receive information about your health plan, care, and services in a format that you can understand and access. Carolina Complete Health provides free services to help people communicate effectively with us. See below for specific information on some types of accommodations.
Auxiliary Aids
You can request free auxiliary aids and services, including this material and other information in large print. Call 1-833-552-3876 (TTY 711)
If you are deaf, hard of hearing, or feel that you have difficulty hearing and need help communicating, Carolina Complete Health has resources available to help you. These include but are not limited to:
- Qualified American Sign Language interpreters
- Certified deaf interpreters • Communication Access Realtime Translation (CART) captioning
- Personal amplification listening devices (ALDs)
- Information in large print
- Staff trained to appropriately handle your relay service calls (videophone, captioned phone, or TTY)
Interpreter Services
Carolina Complete Health can help answer your health plan questions in your native language. If you need access to interpreter services, please call Member Services at 1-833-552-3876 (TTY 711).
Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.
If you need something translated into a language other than English, please call Carolina Complete Health at 1-833-552-3876 (TTY: 711). We can also provide information in other formats such as Braille, CD or large print.
If you need an interpreter for your medical appointment, contact Carolina Complete Health before your appointment. We will arrange for an interpreter to be at your appointment.
Translation Services
If English if not your first language, we can help. We can translate any Carolina Complete Health document, free of charge in the top 15 languages in North Carolina. To request a document to be translated in your language, please call Member Services at 1-833-552-3876 (TTY 711)
- Spanish
- Simplified Chinese
- Vietnamese
- Korean
- French (français)
- Arabic
- Hmong
- Russian
- Tagalog
- Gujarati
- Mon-Khmer
- German
- Hindi
- Laotian
- Japanese
- American Sign Language
Hearing, Vision or Speech Disabilites
If you are deaf, hard of hearing, or feel that you have difficulty hearing and need help communicating, Carolina Complete Health has resources available to help you. These include but are not limited to:
- Qualified American Sign Language interpreters
- Certified deaf interpreters
- Communication Access Realtime Translation (CART) captioning
- Personal amplification listening devices (ALDs)
- Information in large print
- Staff trained to appropriately handle your relay service calls (videophone, captioned phone, or TTY)
If you have vision loss, Carolina Complete Health has resources available to help you. These include but are not limited to:
- Written materials in accessible formats (large print, Braille, audio, or other electronic formats)
If you have a speech disability, Carolina Complete Health has resources available to help you. These include but are not limited to:
- Speech-to-Speech Relay Service (STS)
- Artificial larynx
Access needs for people with disabilities vary. Special aids and services are always provided free of charge.
- Help in managing or getting to appointments
- Care Managers who can help you get the care you need
- Names and addresses of providers who specialize in your condition
- If you use a wheelchair, we can tell you if a doctor’s office is wheelchair accessible and help you make or get to appointments
- Easy access to mobility services, such as ADA accessibility, ramps, handrails, and other services
- Non-Emergency Medical Transportation