ePass

ePASS is North Carolina’s secure self-service website where beneficiaries can apply for various benefits, view case details, renew their Medicaid and update their information without having to visit or contact their local Department of Social Services.

NC Medicaid encourages beneficiaries to create an enhanced ePASS account where they can make sure their contact information is correct and make any updates without having to go through their local DSS.

Correct addresses ensure that beneficiaries receive information about how the end of the federal COVID-19 Public Health Emergency affects their eligibility for Medicaid benefits and other ways to receive health care (e.g., through the marketplace). Although CMS has not announced a date for the end of the PHE, it is anticipated to happen in 2023.

To help beneficiaries create an ePASS account, fact sheets are available with step-by-step instructions in English and Spanish.

A NCDHHS webinar and walk-through of ePASS, North Carolina's secure, self-service online portal to apply for various benefits without having to visit your local DSS office.