Skip to Main Content

Member Advisory Committees

Carolina Complete Health invites members to join one our Member Advisory Committees.

As part of our Member Advisory Committee or Long-Term Services and Supports (LTSS) Member Advisory Committees, you will meet with other members four times per year and provide feedback on how Carolina Complete Health can improve the health plan. If you’re the parent or guardian of a covered member, you are also invited to join and let us know how we can better support your family member. Meetings may be held in person at local restaurants or community spaces. There is also an option to participate virtually by calling in or using a computer or smartphone. You must be 18 years or older to participate on the committee.

Discussion items at the Member Advisory Committee meetings include:

Opportunities to improve customer service call center performance

Member experience with the website, secure member portal, telemedicine, and other online tools

Member understanding of benefits and Value-Added Services

Opportunities to improve member collateral and communications

Member experience with primary care doctors and other providers in our network

Community organizations and partnerships that would be important to you

*Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.

Upcoming Member Advisory Committee Dates:

Region 3: Charlotte

Tuesday, June 13, 2023
5:30 p.m. - 7:00 p.m.

300 Camp Road
Charlotte, NC 28206

Region 4: Durham

Wednesday, June 14, 2023
3:00 p.m. - 4:30 p.m.

4309 Emperor Boulevard
Suite 400
Durham, NC 27703

Region 5: Wilmington

Thursday, June 15, 2023
11:00 a.m. - 12:30 p.m.

1985 Eastwood Road
Wilmington, NC 28403

Upcoming LTSS Member Advisory Committee Dates:

Region 3: Charlotte

Monday, June 5, 2023
11:00 a.m. - 12:30 p.m.

300 Camp Road
Charlotte, NC 28206

Region 4: Durham

Tuesday, June 6, 2023
4:30 p.m. - 6:00 p.m.

4309 Emperor Boulevard
Suite 400
Durham, NC 27703

Region 5: Wilmington

Wednesday, June 7, 2023
5:30 p.m. - 7:00 p.m.

1985 Eastwood Road
Wilmington, NC 28403

How Do I Sign Up?

If you are interested in joining a Member Advisory Committee, please fill out the form below or please call Member Services at 1-833-552-3876 (TTY 711).

Preferred Method of Contact required*
Available Technology? (Select all that apply) required*
Please select the meeting date you would like to attend? *
Please select the meeting date you would like to attend? *

Consent of Electronic Signature

In an effort to make it easier and faster for members to join the Member Advisory Committee,  we are requesting that this Consent Form be completed using an “electronic” signature by entering your name in the box below.  Only the “signature” for the member or legal parent or guardian of the member that Carolina Complete Health has on file will be accepted on this Consent Form.  A signed Consent Form is required for the member to be placed on the Member Advisory Committee.

By signing your "electronic" signature below, you are confirming you have read and accepted the guidelines and eligibility required to be a Member Advisory Committee member.

This form will send your message to Carolina Complete Health as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Carolina Complete Health through email, you accept associated risks. Carolina Complete Health does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your PHI, please send us a message through the Secure Member portal.

If you need assistance filling out this form, please call Member Services at 1-833-552-3876 (TTY 711).

Frequently Asked Questions

Member Advisory Committee Guidelines and Eligibility