Member Advisory Committees

To be eligible for the MAC, you must be a Carolina Complete Health member over the age of 18 or the parent, guardian, or caregiver of a member.

The MAC will meet 4 times a year typically in March, June, September, and December. Specific dates and times will be provided prior to each meeting.

Committee members can participate in meetings in-person or virtually via computer or phone. We will provide locations and call-in information in advance of the meetings. 

• If you would like to participate in the MAC meeting in-person and need transportation, we can provide through our vendor Modivcare (up to 30 miles each way). 
• If you would like to participate in the MAC meeting virtually, we ask that you use the camera on your computer or phone if available so you can be fully engaged with other committee members.  If you do not have the equipment or need assistance with technology, we can help.  
• Active member participation in the MAC is important.  We ask that each MAC member provide at least one idea for discussion before the meeting and at least one piece of feedback during the meeting.

Yes. Our transportation vendor, Modivcare, can provide transportation up to 30 miles each way. To arrange transportation ahead of a committee meeting, please call Member Services at 1-833-552-3876 (TTY 711).

Members who attend and participate in the quarterly Commitee meetings will receive a $75 stipend, in the form of a gift card, for each meeting (up to $300 per year).

A $75 Carolina Complete Health Visa® card will be mailed out to you within one week of the meeting.

Yes, please call Member Services at 1-833-552-3876 (TTY 711).

• A maximum number of 30 members will be seated on the Member Advisory Committee per region per year. Members will be placed on the Committee in the order that they provide interest by completing the website form at www.carolinacompletehealth.com/mac or by calling Member Services at 1-833-552-3876 (TTY 711).
• Member Advisory Committee members serve a term of one year or four consecutive Member Advisory Committee meetings.
• Once the maximum number of members is reached, other interested members will be placed on a waiting list. Waiting list members may be placed on the Committee if other members drop off or the following year if still eligible.
• To be eligible for the Member Advisory Committee, you must meet the following requirements: Age 18+ and a current Carolina Complete Health member or age 18+ and parent/guardian/caregiver of a current Carolina Complete Health member. One member per household permitted on the Member Advisory Committee per year.

• Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.
• The stipend will be provided as a gift card that could expire within 6 months of the issue date.
• The stipend may affect Medicaid status and could be considered taxable income. Carolina Complete Health is not responsible for determining how the stipend would impact Medicaid status and/or tax filings.
• Carolina Complete Health is not responsible for lost or misplaced stipend cards.