Member Advisory Committees
Carolina Complete Health invites members to join one of our Member Advisory Committees.
As part of our Member Advisory Committee (MAC) or Long Term Services and Supports (LTSS) Member Advisory Committees, you will meet with other members four times per year and provide feedback on how Carolina Complete Health can improve the health plan. If you’re the parent or guardian of a covered member, you are also invited to join and let us know how we can better support your family member. Meetings may be held in person at local restaurants or community spaces. There is also an option to participate virtually by calling in or using a computer or smartphone. You must be 18 years or older to participate on the committee.
Discussion items at the Member Advisory Committee meetings include:
Opportunities to improve customer service call center performance
Member experience with the website, secure member portal, telemedicine, and other online tools
Member understanding of benefits and Value-Added Services
Opportunities to improve member collateral and communications
Member experience with primary care doctors and other providers in our network
Community organizations and partnerships that would be important to you
*Carolina Complete Health Member Advisory Committee members can receive up to $300 in stipends (or $75 for each quarterly meeting they attend). Limit four gift cards per member over their one-year committee term.
RSVP for September 2025 MAC Meeting
RSVP for June 2025 LTSS MAC Meeting
If you are interested in joining a Member Advisory Committee, please fill out the form below or please call Member Services at 1-833-552-3876 (TTY 711).
Frequently Asked Questions
To be eligible for the MAC, you must be an active Carolina Complete Health member over the age of 18 or the parent, guardian, or caregiver of a member.
The MAC will meet 4 times a year typically in March, June, September, and December. Specific dates and times will be provided prior to each meeting.
Committee members can participate in meetings in-person or virtually via computer or phone. We will provide locations and call-in information in advance of the meetings.
- If you would like to participate in the MAC meeting in-person and need transportation, we can provide through our vendor Modivcare (up to 30 miles each way).
- If you would like to participate in the MAC meeting virtually, we ask that you use the camera on your computer or phone if available so you can be fully engaged with other committee members. If you do not have the equipment or need assistance with technology, we can help.
- Active member participation in the MAC is important. We ask that each MAC member provide at least one idea for discussion before the meeting and at least one piece of feedback during the meeting.
Yes. Our transportation vendor, Modivcare, can provide transportation up to 30 miles each way. To arrange transportation ahead of a committee meeting, please call Member Services at 1-833-552-3876 (TTY 711).
Please note, transportation must be scheduled two weeks in advance.
To participate, you must have an enrollment form on file. Complete the form under "How do I sign up?" immediately to confirm your status as a registered member of the Member Advisory Committee.
- Members who attend and actively participate in the quarterly Committee meetings will receive a $75 stipend in the form of a physical gift card for each meeting, up to a total of $300. To ensure that all members have the opportunity to participate, we limit attendance to four meetings per member or member representative. Members who continue to attend a Member Advisory Committee meeting will not receive a stipend for their participation.
- You will receive your $75 gift card mailed via USPS within 14-21 business days after the quarterly meetings, following verification of your attendance through Microsoft Teams. To ensure your name and delivery address are accurate, you must email Alecia Jones at mac@carolinacompletehealth.com within 30 days after the meeting.
- Only one gift card will be issued per household. If multiple members from the same household attend a meeting, only one gift card will be provided.
- To receive your gift card, include your current mailing address, including any apartment or suite number. If you have recently moved, it is your responsibility to register a forwarding address with your local post office.
- All attendees will receive a confirmation email detailing when to expect their gift card. Do not allow anyone else to collect your gift card on your behalf.
CCH will not be held responsible for lost or stolen gift cards.
Yes, please call Member Services at 1-833-552-3876 (TTY 711).
Member Advisory Committee Guidelines and Eligibility
- A maximum number of 30 members will be seated on the Member Advisory Committee per region per year. Members will be placed on the Committee in the order that they provide interest by completing the website form at www.carolinacompletehealth.com/mac or by calling Member Services at 1-833-552-3876 (TTY 711).
- Member Advisory Committee members serve a term of 4 attended Member Advisory Committee meetings.
- Once the maximum number of members is reached, other interested members will be placed on a waiting list. Waiting list members may be placed on the Committee if other members drop off or the following year if still eligible.
- To be eligible for the Member Advisory Committee, you must meet the following requirements: Age 18+ and a current Carolina Complete Health member or age 18+ and parent/guardian/caregiver of a current Carolina Complete Health member. One member per household permitted on the Member Advisory Committee per year.
- Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.
- Limit one stipend per household. The stipend will be provided as a gift card that could expire within 6 months of the issue date.
- The stipend may affect Medicaid status and could be considered taxable income. Carolina Complete Health is not responsible for determining how the stipend would impact Medicaid status and/or tax filings.
- Carolina Complete Health is not responsible for lost or misplaced stipend cards.