Telemedicine
Carolina Complete Health offers Telemedicine at no cost to you. This is your easy, 24-hour access to in-network providers for non-emergency health issues. Get medical advice, a diagnosis or a prescription. Do it all by phone or video. And, have easy access through your mobile device!
Use Telemedicine when you’re at home. Even on the job! It’s there when you need it. Make an appointment for a time that works for you. Or, you can enjoy same-day visits. Plus, limited wait times!
Be prepared. Set up your account today.
Contact Telemedicine for non-emergency issues such as:
Colds, flu, and fevers
Ear infections
Rash, skin conditions
Pink eye
Sinuses, allergies
Behavioral health*
Respiratory infections
*Limits apply for appointment times with behavioral health services, which are open weekdays from 7 a.m. to 9 p.m.
Before you can use Telemedicine, you need to have an account. Set up and activate your account today.
Once your account is activated, be on the lookout for your welcome packet from Teladoc.
If you have questions, you can contact us at 1-833-552-3876 for support.
Frequently Asked Questions
Telemedicine works through Teladoc, a virtual care service with a network of licensed and trusted providers. Telemedicine provides 24-hour access to in-network providers for non-emergency health issues, at no cost to you.
Telemedicine is like going to a normal doctor visit but the comfort and safety of your own home! Get medical advice, a diagnosis or a prescription. Plus, specialist referrals, labs and behavioral health.
Carolina Complete Health members have access to Telemedicine visits at no cost. If the doctor you see through Telemedicine orders a prescription, you can fill it just like you would fill any other prescription. You can visit the pharmacy page on Carolina Complete Health's website to learn more about what is covered through your plan.
Non-emergency health issues such as:
- Colds, flu and fevers
- Rash, skin conditions
- Sinuses, allergies
- Respiratory infections
- Ear infections
- Pink eye
- Behavioral health
Telemedicine is a virtual visit with an in-network doctor over the phone or via video chat. After you set up your account, you can schedule your visit. Then, you and your doctor will meet to discuss your health issue or questions.
Ease and safety — for you and for others. A normal doctor visit can take weeks or months to get into. Or you may not be able to find a provider near you who accepts your health insurance. A normal doctor visit also means leaving home. Plus, waiting in a waiting room where you may be exposed to sick people. Telemedicine gives you access to anytime, anywhere care.
ER visits should only be used for life-threatening injury or health issues. When you go to the ER for non-emergency issues, you take away care from those who need it more. For more on where to go for care, click here.
Not currently, but that may be a feature in the future.
Before you can use Telemedicine, you need to have an account. You can set up and activate your account here. Once your account is ready, all you need to do is:
- Provide some basic health info
- Schedule your visit
- Resolve your health issue with a doctor through phone or video
For more details, you can watch this video or follow this guide. If you need help, please contact us at 1-833-552-3876 for support.
Yes. You can request the soonest visit on demand or schedule one in advance for a day and a time that is best for you.
Yes! Telemedicine visits can be scheduled at all hours, day or night. Limits apply for behavioral health services, which are open weekdays from 7:00 a.m. to 9:00 p.m.