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Getting Started

Welcome to Carolina Complete Health! We’re glad you’re a member. You can count on us to help provide the resources you need to care for yourself and your family.

Your Carolina Complete Health plan offers Medicaid benefits and services. It also includes valuable programs, educational tools, and support.

This page will help you understand your health plan. It has all the details you need to help manage your health. You can also find tools to take action.

Your next steps with your new plan:

  1. Create an online account. You can manage your health benefits, change your Primary Care Provider, contact a plan representative, view claims, complete a Health Assessment, complete a Notification of Pregnancy form, and more.
  2. Find a Provider online search tool. You can view the doctors and other providers available to you on our online directory. Choose or change your primary care provider/doctor through your online account.
  3. Download the Carolina Complete Health mobile app to stay connected. The app is free and available to use on Apple and Android devices.

 Links to important information:

If you have any questions or need more information on anything, please call us Monday-Saturday 7 AM - 6 PM EST. We are here for you. 1-833-552-3876 (TTY: 711)

Language Assistance

Medicaid Member Services: 1-833-552-3876 (TTY 711)

If you need something translated into a language other than English, please call Carolina Complete Health at 1-833-552-3876 (TTY: 711). We can also provide information in other formats such as Braille, CD or large print.

Let Your Voice Be Heard and Earn Up to $300!*

Join the Member Advisory Committee and earn $75 for each meeting you attend! You will meet with other members four times a year and provide feedback on how Carolina Complete Health can improve your health plan.

*Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.