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Get Rides to Medical Appointments - At No Cost to You

Emergency: If you need emergency transportation (an ambulance), call 911.

Non-Emergency: Carolina Complete Health can arrange and pay for your transportation to help you get to and from your appointments for Medicaid-covered care. This service is free to you. If you need an attendant to go with you to your doctor’s appointment, or if your child (18 years old or younger) is a member of the plan, transportation is also covered for the attendant, parent or guardian. Non-emergency transportation includes personal vehicles, taxis, vans, mini-buses, mountain area transports and public transportation.

How to Get Non-Emergency Transportation: Call ModivCare, our transportation provider, at 1-855-397-3601 up to 30 days before your appointment to arrange transportation to and from your appointment. There is no limit to the number of trips during the year between medical appointments, healthcare facilities, or pharmacies.

Transportation must be scheduled at least 2 business days before but not more than thirty 30 days before of your appointment.

A customer service representative will ask for the following information:

  • Your full name, current address, and phone number
  • Your Medicaid ID number
  • The date of your appointment
  • The name, address, and phone number of where you are going
  • The name, address, and phone number of your doctor/provider
  • The medical reason you need a ride
  • The type of appointment (for example: doctor/provider visit, lab test, therapy appointment)
  • The type of assistance or mobility aid you require

Please have this information ready when you call.

ModivCare's reservation hours are Monday - Saturday, 7:00 am - 6:00 pm. ModivCare is closed Sundays and national holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, day after Thanksgiving, and Christmas Day).

Download the Modivcare mobile app!

The Modivcare App makes it easy to book a ride for your doctor visit when and where you like, right from your smartphone or tablet. Just search for the Modivcare App on Google Play® or the Apple App Store®, and download it to your smartphone or tablet.

Qualified members can book and manage trips once the app is downloaded to their device.

With the app you can:

Book an upcoming trip


Make trip changes, set up future trips, or cancel your trip


See where your driver is in real time


Text or call your driver to make sure your ride is on time.


Contact a live service agent directly in the app

These resources are available in the Modivcare mobile app. Visit your phone's app store to download a free version.

Available on the App Store

Get it on Google Play

Frequently Asked Questions (FAQs)

Join Our Transportation Provider Network

To find out how to join the Modivcare Transportation Provider Network, please click here.

For more information on Transportation Services, please call us at 1-833-552-3876 (TTY: 711).