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Get Rides to Medical Appointments - At No Cost to You

Emergency: If you need emergency transportation (an ambulance), call 911.

Non-Emergency: Carolina Complete Health can arrange and pay for your transportation to help you get to and from your appointments for Medicaid-covered care. This service is free to you. If you need an attendant to go with you to your doctor’s appointment, or if your child (18 years old or younger) is a member of the plan, transportation is also covered for the attendant, parent or guardian. Non-emergency transportation includes personal vehicles, taxis, vans, mini-buses, mountain area transports and public transportation.

How to Get Non-Emergency Transportation: Call ModivCare, our transportation provider, at 1-855-397-3601 up to 30 days before your appointment to arrange transportation to and from your appointment. There is no limit to the number of trips during the year between medical appointments, healthcare facilities, or pharmacies.

Transportation must be scheduled at least 2 business days before but not more than thirty 30 days before of your appointment.

A customer service representative will ask for the following information:

  • Your full name, current address, and phone number
  • Your Medicaid ID number
  • The date of your appointment
  • The name, address, and phone number of where you are going
  • The name, address, and phone number of your doctor/provider
  • The medical reason you need a ride
  • The type of appointment (for example: doctor/provider visit, lab test, therapy appointment)
  • The type of assistance or mobility aid you require

Please have this information ready when you call.

ModivCare's reservation hours are Monday - Saturday, 7:00 am - 6:00 pm. ModivCare is closed Sundays and national holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, day after Thanksgiving, and Christmas Day).

Frequently Asked Questions (FAQs)

Call ModivCare reservations at 1-855-397-3601 between 7:00 a.m. and 6:00 p.m. Monday through Saturday. Request must be made 24 hours in advance. ModivCare is closed Sundays and national holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, day after Thanksgiving, and Christmas Day).

Call ModivCare Ride Assist Line at 1-855-397-3601 to cancel or change a scheduled ride.

You can schedule a ride up to 2 days before your appointment and no more than thirty 30 days in advance of their appointment.

Also, members may schedule recurring “subscription” trips (e.g. for dialysis) up to 3 months in advance.

Yes. You, a relative, caregiver or facility staff member can schedule rides.

You can download the ModivCare mobile app to a smartphone to schedule and check the status of trips for iOS and Android users.

Transportation to and from all your medical appointments. This could be personal vehicles, taxis, vans, mini-buses, mountain area transports, public transportation or other kinds of vehicles.

For more information on Transportation Services, please call us at 1-833-552-3876 (TTY: 711).