Do you need more information or have a question? Please fill out the form below or contact us at 1-833-552-3876 (TTY: 711).
Your inquiry will be reviewed. A Carolina Complete Health representative may contact you regarding your inquiry. If you have an urgent medical situation please contact your doctor/provider. If you have a life-threatening emergency, please contact 911.
1-833-552-3876 (TTY: 711), Monday-Saturday 7 AM - 6 PM EST.
Member Services can help with:
- Questions about your benefits
- Finding a doctor/provider near you
- Choosing or changing your Primary Care Doctor/Provider
- Getting your ID card
- Member Handbooks
- Free Translation services
- General questions
24/7 Nurse Advice Line
1-833-552-3876 (TTY: 711), 24 hours a day, seven days a week.
Nurse Advice Line can provide advice on:
- General medical questions
- Symptoms you or your child are having
- Medications you are taking
- Where to go for care
Behavioral Health Crisis Line
1-855-798-7093, 24 hours a day, seven days a week.
We have clinicians available to speak with you. They can connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
Medicaid Managed Care Ombudsman Program
1-877-201-3750 or visit their website at www.ncmedicaidombudsman.org.
Lori P. Keane, Director
Marketing and Communications
Carolina Complete Health