Do you need more information or have a question? Please fill out the form below or contact us at 1-833-552-3876 (TTY: 711).
Your inquiry will be reviewed. A Carolina Complete Health representative may contact you regarding your inquiry. If you have an urgent medical situation please contact your doctor/provider. If you have a life-threatening emergency, please contact 911.
Important Phone Numbers
1-833-552-3876 (TTY: 711), Monday-Saturday 7 AM - 6 PM EST.
Member Services can help with:
- Questions about your benefits
- Finding a doctor/provider near you
- Choosing or changing your Primary Care Doctor/Provider
- Getting your ID card
- Member Handbooks
- Free Translation services
- General questions
1-833-552-3876 (TTY: 711), 24 hours a day, seven days a week.
Nurse Advice Line can provide advice on:
- General medical questions
- Symptoms you or your child are having
- Medications you are taking
- Where to go for care
1-855-798-7093, 24 hours a day, seven days a week.
We have clinicians available to speak with you. They can connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
Charlotte, NC Office
1701 North Graham St.
Charlotte, NC 28206
Durham, NC Office
4309 Emperor Boulevard
Durham, NC 27703
Wilmington, NC Office
1985 Eastwood Road
Wilmington, NC 28403
*Carolina Complete Health does not accept walk-ins at our locations. Meetings are by appointment only. To schedule an in-person appointment, please contact Member Services at 1-833-552-3876 (TTY 711).
Contact Us Form
Let Your Voice Be Heard and Earn Up to $300!*
Join the Member Advisory Committee and earn $75 for each meeting you attend! You will meet with other members four times a year and provide feedback on how Carolina Complete Health can improve your health plan.
*Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.