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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Additional Member Resources

Carolina Complete Health is committed to providing our members with the resources they need to ensure the best possible care. In this section, we provide information and resources.

If you need help understanding any of the information, please call us at 1-833-552-3876 (TTY: 711).

Don’t forget, you also have access to helpful tools through your Carolina Complete Health online account.