Important Transportation Update
Carolina Complete Health is changing our Non-Emergency Transportation partner to Medical Transportation Management (MTM) on April 1, 2026.
How to Reserve a Transportation Appointment AFTER April 1, 2026
Call MTM, our transportation provider, up to 30 days before your appointment to arrange transportation to and from your appointment. Trips must be scheduled more than 48 business hours in advance. Urgent trips can be requested less than two business days.
How to Reserve a Transportation Appointment BEFORE April 1, 2026
Call, Modivcare, our current transportation provider, at 1-855-397-3601. Trips must be scheduled more than 48 business hours in advance. Urgent trips can be requested less than two business days.
About Non-Emergency Transportation
Carolina Complete Health can arrange and pay for your transportation to help you get to and from your appointments for Medicaid-covered care. This service is free to you. If you need an attendant to go with you to your doctor’s appointment, or if your child (17 years old or younger) is a member of the plan, transportation is also covered for the attendant, parent or guardian.
Non-emergency transportation includes personal vehicles, taxis, vans, mini-buses, mountainarea transport, and public transportation. Transportation reservation hours are Monday through Saturday, 7 a.m. to 6 p.m. EST.