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$250 Housing and Utility Assistance



Housing and Utility Assistance is available for eligible members who are experiencing housing instability due to an unexpected hardship (e.g., hospitalization, extended illness, loss of employment). Members can receive up to $250 per household, per plan year, for rental deposit or assistance; utility deposit or assistance; or mortgage assistance.

Eligibility

Eligible members must be 18 years and older and have completed a Carolina Complete Health Care Needs Screening and Housing Resource Assessment. One $250 Housing and Utility Assistance allowance per household, per year. If eligible the $250 annual household benefit will be added to a Mastercard® rewards card. for eligible members needing rental or utility assistance, rental deposit or mortgage assistance. Proof of assistance needed at the time of form submission. The rental, utility, rental deposit or mortgage assistance invoice or bill must be billed to the Carolina Complete Health member’s name. 

HOUSING AND UTILITY ASSISTANCE FORM

Do you have a current Care Needs Screening (CNS) on file with Carolina Complete Health?

You are unable to submit a Housing and Utility Assistance request because you do not have a current Care Needs Screening (CNS) on file. 

If you need assistance in filling out a Care Needs Screening form, please contact your Care Manager or call Member Services at 1-833-552-3876 (TTY 711).

As it appears on your Carolina Complete Health Member ID card
As it appears on your Carolina Complete Health Member ID card
Must be Parent or Guardian of Member Listed Above
Must match address on file with Carolina Complete Health
Must be 5 digits
Housing and Utility Assistance request will be denied if document request is not uploaded at the time of submission.

Frequently Asked Questions

Find Answers to many of your Expungement Certification Fee questions below:

If you have not received your Mastercard® reward card you can connect with NationsBenefits by visiting CCH.NationsBenefits.com or call 1-877-277-9428 for assistance. Member Experience Advisors are available 8 a.m. - 8 p.m. 

The allowance will be available within 2-3 weeks after you are identified as eligible.

If you have not received your Mastercard® reward card you can connect with NationsBenefits by visiting CCH.NationsBenefits.com or call 1-877-277-9428 for assistance. Member Experience Advisors are available 8 a.m. - 8 p.m. 

Members can activate their card by scanning the QR code below with your mobile device, visit: CCH.NationsBenefits.com/Activate or call 877-205-8005 (TTY: 711).


Scan this QR Code with your mobile device to get started, or visit: CCH.NationsBenefits.com/Activate

Download the Benefits Pro® App:

Fees will expire at the end of the plan year. The plan year is from April 1 to March 31st of the next year.