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$250 Housing and Utility Assistance



Housing and Utility Assistance is available for eligible members who have completed a Care Needs Screening and are experiencing housing instability due to an unexpected hardship (e.g., hospitalization, extended illness, loss of employment). Members can receive up to $250 per household, per plan year, for rental deposit or assistance; utility deposit or assistance; or mortgage assistance.

Eligibility

Eligible members must be 18 years and older and have completed a Care Needs Screening. Member must provide proof of assistance needed and an overdue rental, utility, rental deposit or mortgage assistance invoice or bill in their name at the time of form submission. Statement must be dated in the last 30 days and in the Member's name.

If eligible, the $250 annual household benefit will be added to a Mastercard® rewards card. One $250 Housing and Utility Assistance allowance per household, per year (April 1 - March 31). Any additional requests on behalf of any member in the same household during the health plan year (April 1 - March 31) will be denied.

HOUSING AND UTILITY ASSISTANCE FORM

Do you have a current Care Needs Screening (CNS) on file with Carolina Complete Health?

You are unable to submit a Housing and Utlity Allowance request because you do not have a current Care Needs Screening (CNS) on file. 

If you need assistance in filling out a Care Needs Screening form, please contact your Care Manager or call Member Services at 1-833-552-3876 (TTY 711).

As it appears on your Carolina Complete Health Member ID card
As it appears on your Carolina Complete Health Member ID card
Must be Parent or Guardian of Member Listed Above
Housing and Utility Assistance request will be denied if document request is not uploaded at the time of submission. Statements must be dated within the last 30 days and in the Member's name applying for the benefit.

Frequently Asked Questions

If you have not received your Mastercard® reward card you can connect with NationsBenefits by visiting CCH.NationsBenefits.com or call 1-877-277-9428 for assistance. Member Experience Advisors are available 8 a.m. - 8 p.m. 

The allowance will be available within 2-3 weeks after you are identified as eligible.

If you have not received your Mastercard® reward card you can connect with NationsBenefits by visiting CCH.NationsBenefits.com or call 1-877-277-9428 for assistance. Member Experience Advisors are available 8 a.m. - 8 p.m. 

Members can activate their card by scanning the QR code below with your mobile device, visit: CCH.NationsBenefits.com/Activate or call 877-205-8005 (TTY: 711).


Scan this QR Code with your mobile device to get started, or visit: CCH.NationsBenefits.com/Activate

Download the Benefits Pro® App:

Fees will expire at the end of the plan year. The plan year is from April 1 to March 31st of the next year.