Babies in the Neonatal Intensive Care Unit
If your baby needs care in the Neonatal Intensive Care Unit (NICU) in the hospital, we know this can feel overwhelming. As a Carolina Complete Health member, you have access to our NICU Care Management Program, which provides:
- Guidance on our benefit and Value-Added Services
- Personalized care plans to help with your baby’s health needs
- Support with housing, food, clothing, and other resources• Connections to helpful community programs
- Help with discharge planning, medical equipment, and follow-up care
To connect with a Care Manager, call Member Services at 1-833-552-3876 (TTY: 711).