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In most situations, members must share the cost of the service provided.

This is a Copayment (or copay), or a set amount members pay when they receive a service.

Please refer to your Member Handbook for complete information about copays.

You can find your copays on your member ID card.

Paying Copays and Other Payments

  • You must make copays directly to providers at the time of service.
  • If you do not pay your copay, the provider and/or North Carolina Medicaid may use legal action to collect payment from you.
  • You may be responsible for paying for non-covered services if you sign a release agreeing to pay before services are received. Note, the cost of non-covered services is likely to be more than a copay for a covered service.


These types of members are always exempt from copays:

  • Native American
  • Pregnant women
  • Members receiving hospice care

Other Client Participation

The other type of cost sharing is when a member must pay a portion of their monthly expense. This is referred to as patient liability.  

These may include members in an institutional setting, or HCBS Waiver enrollees. Please refer to your Member Handbook for more information.