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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Contact Us



General Inquiry

Do you need more information or have a question? Please fill out the form below or contact us at 1-833-552-3876 (TTY: 711).

Your inquiry will be reviewed. A Carolina Complete Health representative may contact you regarding your inquiry. If you have an urgent medical situation please contact your doctor/provider. If you have a life-threatening emergency, please contact 911.

Important Phone Numbers

1-833-552-3876 (TTY: 711), Monday-Saturday 7 AM - 6 PM EST.

Member Services can help with:

  • Questions about your benefits
  • Finding a doctor/provider near you
  • Choosing or changing your Primary Care Doctor/Provider
  • Getting your ID card
  • Member Handbooks
  • Free Translation services
  • General questions

1-833-552-3876 (TTY: 711), 24 hours a day, seven days a week.

Nurse Advice Line can provide advice on:

  • General medical questions
  • Symptoms you or your child are having
  • Medications you are taking
  • Where to go for care

1-855-798-7093, 24 hours a day, seven days a week.

We have clinicians available to speak with you. They can connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.

1-877-201-3750 or visit their website at www.ncmedicaidombudsman.org.

Office Locations

Charlotte, NC Office

1701 North Graham St.
Suite 101
Charlotte, NC 28206

Durham, NC Office

4309 Emperor Boulevard
Suite 430
Durham, NC  27703

Wilmington, NC Office

1985 Eastwood Road
Wilmington, NC 28403

*Carolina Complete Health does not accept walk-ins at our locations. Meetings are by appointment only. To schedule an in-person appointment, please contact Member Services at 1-833-552-3876 (TTY 711).

Media Inquiry

Lori P. Keane, Director
Marketing and Communications
Carolina Complete Health
lori.keane@carolinacompletehealth.com

Contact Us Form

Who are you? *

The Contact Us form will send your message to Carolina Complete Health as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Carolina Complete Health through email, you accept the risks associated thereof. Carolina Complete Health does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your protected health information (PHI), please send us a message through the Secure Member Portal or Provider Portal, or you can call us at 1-833-552-3876 (TTY: 711) to speak directly to a member service representative.

The Contact Us form will send your message to Carolina Complete Health as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Carolina Complete Health through email, you accept the risks associated thereof. Carolina Complete Health does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your protected health information (PHI), please send us a message through the Secure Member Portal or Provider Portal, or you can call us at 1-833-552-3876 (TTY: 711) to speak directly to a member service representative.

For Provider related questions, please fill out a Help STAT! request and a member of our Provider Engagement team will reach out to you. You may also contact Network Relations directly by phone at 1-833-552-3876.

The Contact Us form will send your message to Carolina Complete Health as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Carolina Complete Health through email, you accept the risks associated thereof. Carolina Complete Health does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your protected health information (PHI), please send us a message through the Secure Member Portal or Provider Portal, or you can call us at 1-833-552-3876 (TTY: 711) to speak directly to a member service representative.


Let Your Voice Be Heard and Earn Up to $300!*

Join the Member Advisory Committee and earn $75 for each meeting you attend! You will meet with other members four times a year and provide feedback on how Carolina Complete Health can improve your health plan.

Click Here to Learn More

*Carolina Complete Health Member Advisory Committee members can receive up to $300 stipend every 12 months or $75 for each consecutive meeting they attend. Limit four gift cards per member.