Member Coronavirus Information
It Pays to get Vaccinated!
Carolina Complete Health members age 5 years and older can receive a $75 My Health Pays® reward when they receive a COVID-19 vaccination.
COVID-19 Resources
Vaccines and Boosters
- 10 Things to Know About COVID-19 Vaccines Fact Sheet (PDF) (Bilingual, English/Spanish)
- How Safe and Effective COVID-19 Vaccines Come to You Fact Sheet (PDF)
- Your Best Shot Against COVID-19 Fact Sheet (PDF) (Bilingual, English/Spanish)
- Booster Fact Sheet (PDF) (Bilingual, English/Spanish)
- Pregnancy, Breastfeeding and Fertility Fact Sheet (PDF) (Bilingual, English/Spanish)
COVID-19 Prevention
- Mask Types Fact Sheet (PDF) (Bilingual, English/Spanish)
- CDC Stop the Spread of Germs Fact Sheet (PDF)
- Additional languages: Spanish (PDF)
Symptoms & Treatment
- Testing and Exposure Guidance Fact Sheet (PDF)
- Additional languages: Spanish (PDF)
- Quarantine vs Isolation Fact Sheet (PDF)
- Additional languages: Spanish (PDF)
- Contact Tracing Fact Sheet (PDF)
- Additional languages: Spanish (PDF)
- COVID-19 Treatments Fact Sheet (PDF) (Bilingual, English/Spanish)
- CDC Symptoms of COVID Fact Sheet (PDF)
- Additional languages: Spanish (PDF)
- Ways to Manage Your Symptoms at Home Fact Sheet (PDF)
- Additional languages: Spanish (PDF)
- CDC Guide: What to do when you are sick (PDF)
- Additional languages: Spanish (PDF)
For People with IDD ( Intellectual and Develpmental Disabilites)
- Getting a COVID-19 SHOT
- Washing Your Hands
- Getting a COVID-19 Test
- Masking
- Social Distancing
- Information for Caregivers
Kids & Teens
- Kids 5-11 Fact Sheet (PDF) (Bilingual, English/Spanish)
- Kids Vaccine Side Effects and What to Expect Fact Sheet (PDF) (Bilingual, English/Spanish)
- Teen Vaccine Discussion Guide (PDF)
- Additional languages: Spanish (PDF)
- Understanding Heart Inflammation Fact Sheet (PDF) (Bilingual, English/Spanish)
- Heart inflammation—myocarditis and pericarditis—are very rare and temporary side effects of COVID-19 vaccines for teens. Learn about why teens shouldn't wait to get vaccinated.
General COVID-19 Information
Coronavirus Disease 2019 (COVID-19) is a new disease that causes respiratory illness in people and can spread from person to person. People of all ages can be infected. Older adults and people with pre-existing medical conditions like asthma, diabetes and heart disease may be more likely to become severely ill if infected. Many details about this disease are still unknown, such as treatment options, how the virus works, and the total impact of the illness
COVID-19 is a respiratory disease that is caused by a new virus called a coronavirus, which has become a public health emergency. The number of cases continue to increase nationally and globally.
COVID-19 is a respiratory illness with symptoms similar to the flu. Symptoms are typically mild to moderate, but there have been cases of severe illness and death due to the virus.
The following symptoms may appear 2-14 days after exposure:
- Congestion or runny nose
- Cough
- Fever or chills
- Headache
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
- Fatigue
- Upset stomach or vomiting
- Diarrhea
This list does not include all possible symptoms. The CDC will continue to update information about symptoms as more is learned about COVID-19.
If you have been exposed or begin showing symptoms of the virus or flu, contact your healthcare provider or health department immediately.
COVID-19 Benefits, Eligibility and Enrollment
Yes. When medically necessary diagnostic testing, medical screening services and/or treatment is ordered and/or referred by a licensed health care provider, we will cover the cost of medically necessary COVID-19 tests, screenings, associated physician’s visit(s) and/or treatment. If applicable, your plan’s copayment, coinsurance and/or deductible cost-sharing will be waived for medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment.
Any medically necessary treatment related to COVID-19 would be considered a covered benefit. We are committed to ensuring access to COVID-19 treatment services in accordance with federal and state law.
Medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment and the associated physician’s visit will be covered when ordered, referred and/or performed in the following In-Network locations:
- Physician’s/Practitioner’s Office
- Independent Laboratory/Diagnostic Facility
- Urgent Care Facility
- Emergency Department Facility
Are you unsure if you have been exposed to or at-risk of being infected with COVID-19? Schedule a virtual care (also called Telemedicine) visit with a provider. It is a good option for non-urgent care to limit potential exposure in a physician’s office or other healthcare facility.
No. We will not require prior authorization, prior certification, prior notification and/or step therapy protocols for medically necessary COVID-19 diagnostic testing, medical screening services, and/or treatment when medically necessary services are ordered and/or referred by a licensed health care provider.
No. We will cover medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment at no charge to you, when such services are ordered and/or referred by a licensed health care provider. If applicable, your plan’s copayment, coinsurance and/or deductible cost-sharing will be waived for medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment, along with the associated physician’s visit.
COVID-19 Vaccine Information
COVID-19 vaccines are available to everyone 5 and older. For more information visit https://covid19.ncdhhs.gov/vaccines.
Don't Wait to Vaccinate
Nearly all new COVID-19 cases are people who are not fully vaccinated. Get a tested, safe and effective vaccine to protect yourself and others against hospitalization and death. Find a vaccine location near you.
About COVID-19
- Learn more about COVID-19: https://covid19.ncdhhs.gov/about-covid-19
- Latest updates: https://covid19.ncdhhs.gov/about-covid-19/latest-updates
- North Carolina DHHS COVID-19 Vaccine Information
Other Resources
North Carolina Department of Health and Human Services (NCDHHS) Links
- North Carolina DHHS COVID-19 Dashboard
- Know Your Ws: Wear, Wait, Wash
- North Carolina DHHS COVID-19 FAQs (PDF) - Updated Weekly
- SlowCOVIDNC Exposure Notification App
- North Carolina DHHS Find My Testing Place Finder
- North Carolina County COVID-19 Alert System
- Case Count & Vaccination Dashboards
- Guidelines for Getting Together
- Check for Symptoms
- Face Coverings & Masks
- Learn about Contract Tracing
- Recursos en Español
NC.gov COVID-19 Links
Centers for Disease Control and Prevention (CDC) Links
- CDC General Information on COVID-19
- CDC Information on Travel
- CDC Videos on COVID-19
- CDC Print Resources
World Health Organization (WHO) Links
For more information, including travel advisories, please visit cdc.gov.
Find Help in Your Area
Search for free or reduced cost COVID-19 specific services in your community such as unemployment, food, housing, care and more through our partnership with FindHelp.org's zip code lookup tool.